Recently, after taking on yet another GoDaddy client, I decided to investigate to see if there was a way to work around the issue. I spent four hours trying to implement an alternative and came up empty. That means, instead of creating a separate user and password for your developer, you as the client have to give over your personal credentials. It means that each time an improvement needs to be sent to your server, instead of using an automated process which takes 30 seconds at most, files have to be manually copied via FTP File Transfer Protocol.
This can take anywhere from several minutes to an hour. If anything goes wrong in the middle, your site could end up in a state where needed files are incomplete, rendering it useless until the problem is fixed.
For a high traffic site, any downtime can be extremely costly. Since time is money, that means someone is paying for that time. In addition to all the practical reasons above, there are a host of moral reasons why I hate the GoDaddy. And then of course, there was the infamous ad during Superbowl There was a general uproar over the whole thing and a whole lot of folks took advantage of competitor deals to move their services to hosts with a more humane world view.
Is it really that bad? I hang out with a lot of fellow developers on Twitter. So I sent out a few tweets to see what they had to say. Now I feel mean. Take 2. I, personally, have never had a good experience nor have any clients recounted any.
KarvelDigital They bring the entire web dev community together in common hatred! Oh wait, we already had IE for that. Yeah, I got nothing. The domain migration between Namecheap accounts was simple and quick. The migration between GoDaddy accounts was fine but involved way too many clicks and confirmations for my preferences.
Note — Namecheap includes forwarding for free. Their domain management interface could be included in the overall experience — but I broke it out because it is a bit different and more specific, and more important than the overall experience.
A bad interface can lead to a frustrating experience while an easy interface can mean a one-time easy setup…and a rare visit. Namecheap has all your options laid out on the sidebar, and no clutter or unnecessary settings in the actual DNS settings.
GoDaddy requires so many clicks to get to where you need to go — and the main Dashboard is just ads for more domain products. These extras sometimes are expected like security and sometimes are quite valuable like privacy settings. As you can tell — Namecheap tends to focus on more technical giveaways, while GoDaddy focuses on extras like photo storage and web builders. I tend to prefer companies that take care of the basics over bells and whistles.
Though GoDaddy still does a decent job on the technical front if they are more of a fit for you and your site. However, if extras determined whether you should go with Namecheap or GoDaddy — then Namecheap would still win. Upsells — those times when you are offered a complimentary product to whatever you are purchasing. It can be annoying, but it can also be really helpful.
Since domain name registration is a commodity, it is really quite obvious. Namecheap offers a neat upsell for a One-pager website that would be useful if you are just trying to get something up quickly.
They also offer an upsell for a discounted SSL certificate package. GoDaddy has similar upsells. Overall they are a tie here. GoDaddy offers attractive pricing …but is more aggressive and almost annoying to me. Namecheap also offers some good deals including for Namecheap shared hosting , but usually for products that I would want to buy elsewhere. As I said at the beginning — where you buy your domain name does matter. Am I just not looking in the right spot?
GD Guy: No you are. Then just buy it at least for a few years to lock it in. So there you go. Once you enter the GoDaddy ecosystem, you are kind of stuck there. It is a gesture of goodwill you are indirectly paying for anyway.
If you want to be one of those people that buys domains from GoDaddy and immediately transfers them elsewhere, be my guest.
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